FAQs

1. How long will it take to process my order?

  • Ready-to-wear orders are processed and shipped within 1-2 business days. Made-to-order items typically have a processing time of 2-3 weeks. 

2. How do I decide which size to choose?

  • Please view our Size Chart by clicking on the "Find My Size" link.

3. What forms of payment do you accept?

  • We accept Visa, Mastercard, Discover, American Express, JCB, Diners Club, Shopify Pay, Apple Pay, Google Pay, and Paypal.

4. How long does shipping take?

  • Ready-to-wear orders are shipped within 1-2 business days after the purchase date. Made-to-order items are shipped within 2-3 weeks after the purchase date. Shipping typically takes 5-7 business days for Priority Mail and 1-2 business days for Priority Mail Express. For more information on our shipping policy, please view our Shipping page.

5. How can I track my International order?

  • You can not track an order once it has left the US.

6. Can I cancel my order?

  • Because we process and ship out orders as soon as possible, we are unable to cancel an order once it has been made. 

7. Can I make changes to my order once it has been placed?

  • Once an order has been placed, you can not make changes to it. If you need to make changes to your order, please contact us as soon as possible!

8. Do you offer refunds?

  • All Sales are Final! We do not offer refunds, returns, exchanges, or cancellations. We only offer exchanges or store credit in the rare occasion that you have received the wrong item(s). For more information, view our Returns/Exchanges page.

9. I haven't received my item. What do I do?

  • If you haven't received your package by the time specified, please contact us and we will help you try to locate your package.

10. How can I contact Customer Support?

  • Info@sosexyboutique.com
So Sexy Boutique So Sexy Boutique - Frequently Asked Questions(FAQ)