We gladly offer exchanges or store credit on unworn items with the original tags attached. To be eligible for an exchange, items must show no signs of wear, be odor free, and unwashed. The item must be in the original condition upon which it was received.
If we detect that an item has been worn, washed, or altered, we will refuse the item and have it returned to you.
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you an exchange.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If your return is approved, we will gladly exchange your item, if it is still available. If the item is no longer available, you will receive store credit, which lasts for 60 days, for the amount of the returned item.
Please allow 7-10 business days from the time we receive your return for it to be processed.
To return your product, you should mail your product to the address provided on your package.
You will be responsible for paying for your own shipping costs for returning the item. All shipping costs are non-refundable.
We recommend that you use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
All International orders are Final Sale!
We Do Not Issue Refunds. Exchanges Only!
If you have any questions regarding your purchase, please contact us at Info@sosexyboutique.com!